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Love It, Live With It, or Return It

We want your new tablecloth to drape perfectly, your utensils to feel like an extension of your hand, and your bowls to become household favorites. If something feels off, we’ll make it right — no awkwardness, no runaround.

30-Day Satisfaction Guarantee
You have 30 days from the delivery date to return most items for a full refund (original shipping charges are non-refundable).
To qualify for a return:

  • Hardgoods (Bowls, Utensils, Coasters, Trays): Must be unused, unwashed, and free of food residue. They must be in their original packaging (or equivalent protective wrapping).

  • Softgoods (Tablecloths & Tea Towels): Must be unwashed, unfolded, and free of stains, pet hair, or odors. We cannot resell washed linens, so please don't run them through the laundry.

How to Initiate a Return

  1. Email [returns@yourbrand.com] with your Order Number and the Item(s) you wish to return.

  2. We will send you a prepaid return shipping label (for U.S. orders) and a Return Authorization (RA) number.

  3. Pack items securely (reuse our box). Write the RA number on the outside of the package.

  4. Drop it off at the specified carrier location.

Return Shipping Costs

  • Defective / Wrong items: We cover the return shipping 100%.

  • Change of mind: A flat fee of [ $X ] will be deducted from your refund to cover the return label cost (unless you use your own shipping method).

  • International returns: Buyer is responsible for all return shipping and customs fees.

Refund Timelines

  • Once we receive and inspect your return (typically within 2 business days), we will credit your original payment method within 5–7 business days.

  • You’ll receive a confirmation email. Banks may take a few extra days to post the credit.

Exchanges
We don't process direct exchanges (it slows things down). Simply return your item and place a brand new order for the piece you want.

Non-Returnable Items

  • Final Sale items (clearly marked)

  • Gift Cards

  • Personalized or monogrammed textiles

Damaged / Defective on Arrival
Did the courier play soccer with your tray? Did your bowl arrive in pieces?

  • Take clear photos of the damaged item AND the outer box.

  • Email [damages@yourbrand.com] within 48 hours of delivery.

  • We will ship a replacement or issue a full refund immediately — no need to ship broken ceramics back (safety first!).

Cancellations
Changed your mind? Email us within 2 hours of placing your order. We'll try to catch it before it hits the packing station.

We believe in beautiful tables and happy hosts. If you’re on the fence, just reach out — we'd rather chat than lose a customer.